IRCTC Launches AI Chatbot 'AskDisha 2.0' for Seamless Ticket Booking, Refunds, and Travel Assistance

To streamline train ticket booking and enhance access to various rail-related services, Indian Railways, through the Indian Railways Catering and Tourism Corporation (IRCTC), presents AskDisha 2.0, an AI chatbot. This innovative tool empowers users with functionalities ranging from seamless ticket reservations to efficient refund processing, all while providing essential information at their fingertips.

Here's a comprehensive overview of the capabilities offered by IRCTC's AI chatbot.

Understanding AskDisha 2.0

AskDisha 2.0, short for Digital Interaction To Seek Help Anytime, represents a cutting-edge AI and machine learning-based chatbot, driven by CoRover.AI. Supporting Hindi, English, and Hinglish, this versatile chatbot is readily accessible on both the IRCTC mobile app and website.

It simplifies interactions with the IRCTC platform, enabling users to effortlessly book tickets, monitor PNR status, cancel reservations, and more, all through simple commands.

Beyond text-based interactions, AskDisha 2.0 also accommodates voice commands, allowing users to engage with the service hands-free.

Key Services Offered by AskDisha 2.0

AskDisha 2.0 provides a suite of services designed to enhance the user experience:

• Book Ticket
• Check PNR Status
• Cancel Ticket
• Get Refund Status
• Change Boarding Station
• Check Booking History
• View E-Ticket
• Download ERS (Electronic Reservation Slip)
• Print & Share E-Ticket

Accessing AskDisha 2.0

AskDisha 2.0 is conveniently available on both the IRCTC website and mobile app.

Website Access:

1. Visit the official IRCTC website.
2. Locate the AskDisha 2.0 logo in the bottom right corner of the homepage.
3. Enter your query in the text box or use the microphone icon for voice commands.

Mobile App Access:

1. Download the IRCTC Rail Connect app on your smartphone.
2. Find the AskDisha 2.0 icon and begin typing or speaking your request.